Privacy policy
Last updated 17 October 2026
This policy explains what information HUBBUB holds about you and why. In short: we collect as little as we can, we never sell your data, and we never share it with anyone for their own purposes.
Who is responsible for your data
Emma Clarke Ltd, a company registered in England and Wales (company number 03473668), Beehive Loft, Beehive Mill, Jersey Street, Manchester, M4 6JG, is the data controller. Contact: hello@hubbub-music.com.
What we collect
| Information | Why we need it | Legal basis |
|---|---|---|
| Your email address and password (stored only in scrambled, encrypted form) | To create your account and let you sign in | Contract |
| Your scores, including any images you add | To save your work to your account and show it on your devices | Contract |
| Your plan details: plan type, renewal date, payment status | To give you access and manage your subscription | Contract |
| Payment records | Tax and accounting | Legal obligation |
| Whether you want news and tips by email | To send them only if you've said yes | Consent |
| If you use HUBBUB through an institution: which institution, and when you joined | To give you access under its licence, and so its HUBBUB contact can see who is using its seats | Contract with the institution, and legitimate interests |
| The email addresses of people you invite to edit a score | To let them open and edit that score, and to send them one email inviting them | Legitimate interests |
| Your email address, if you sign up for HUBBUB news without an account | To send you HUBBUB news, after you confirm by clicking the link we email you | Consent |
| If you send a score for the examples gallery: your name, email address, the score file and anything you write about it | To look at your score, reply to you and, if you've agreed and it's chosen, show it on the examples page credited to you | Consent |
| Basic technical logs, such as IP addresses and times of access | To keep HUBBUB secure and working | Legitimate interests |
Institution licences: if you join HUBBUB through a university, conservatoire or other organisation, its HUBBUB contact can see your email address and when you joined, and can remove you from its licence. They can't see your scores. If the licence ends, your scores stay yours, read-only unless you have your own plan.
Inviting editors: if you invite someone to edit a score, they can open and change that score once they sign in with the address you invited. They see your email address in the invitation and next to the score. You can remove them at any time, and they can leave.
Sharing a score: if you create a view-only link to a score, anyone who has the link can view that score, play along with it and print its parts, without signing in. They see what's in the score, but not your email address or anything else from your account. You can switch a link off at any time, and it stops working straight away.
What we don't collect: we don't use advertising, analytics or tracking cookies, and we don't build profiles of you. Recordings you add to a play-along video are processed only in your own browser and are never uploaded to us.
Who we never share with
We never sell your data. We never share it with advertisers, data brokers or anyone else for their own purposes. We never use your scores to train artificial intelligence.
The services that run HUBBUB
Like almost every online service, HUBBUB relies on a few specialist companies. They handle your data only on our instructions, only to run HUBBUB, and under contracts that protect it.
| Provider | What they do | What they handle |
|---|---|---|
| Supabase | Stores accounts and saved scores. Our database is hosted in the European Union. | Email, password (encrypted), scores, plan details |
| Stripe | Takes payments and manages subscriptions | Name, email, card details, billing address, payment history |
| Netlify | Hosts the HUBBUB website, and receives scores sent for the examples gallery | Technical logs such as IP addresses, and gallery submissions |
| Resend | Sends account emails (confirming your email address, resetting your password, a welcome email when your plan starts and one getting-started email during your trial) and, if you agree, HUBBUB news. If you agree to news, Resend also keeps your email address on our mailing list. | Email address, email content, whether you want news |
Some of these providers may process data outside the UK, for example in the United States. Where they do, the transfer is protected by the safeguards UK law requires, such as UK adequacy regulations or the International Data Transfer Agreement.
We would only disclose your information to anyone else if the law required us to, for example to comply with a court order.
How long we keep it
- Account and scores: for as long as you have an account. If you delete a score or your account, it's removed from our active systems straight away and from backups within 30 days.
- Payment records: for as long as tax law requires, usually six years.
- Marketing choice: until you change it or delete your account.
- HUBBUB news sign-ups without an account: until you unsubscribe, using the link in any news email.
- Scores sent for the gallery: until we've replied, and no longer than 12 months if not chosen. If your score appears in the gallery, it stays there until you ask us to take it down.
Your rights
You can ask to see the information we hold about you, to correct it, to delete it, to receive a copy in a portable format, or to object to how we use it. You can withdraw consent to news emails at any time using the link in any email or in your account. Email hello@hubbub-music.com and we'll respond within one month.
If you're unhappy with how we've handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Children
HUBBUB accounts are for people aged 18 and over, including teachers using HUBBUB through a school's licence. The only exception is pupil accounts that a school sets up through a child-safe school licence.
For pupil accounts, the school decides how pupils' information is used, and we act only on its instructions, under a data processing agreement with the school. Pupil accounts never receive news or marketing emails, can't create public links, can't make payments, and can only edit scores with people at their own school. The school's staff can download a pupil's scores or delete their account at any time, and pupil accounts are deleted automatically after the school's licence ends.
Pupils can also follow scores in the HUBBUB viewer, which needs no account and doesn't collect personal information.
Changes
If we change this policy in a way that affects you, we'll email you before the change takes effect.